Refund policy
Refund & Return Policy
Last updated: October 6, 2026
At Duskr, we want you to shop with confidence. That's why we offer a 90-day satisfaction guarantee from the day your order arrives, in addition to any rights granted to you under applicable U.S. law.
90-day guarantee. You have 90 days from delivery to request a return, even if you've opened and tried the jacket. To qualify:
- Request your return within the 90-day window.
- Return the item with its accessories and, when possible, the original packaging.
- Provide your order number or proof of purchase.
- The item must be free of damage from misuse, alterations, or heavy wear. Reasonable wear from testing it does not void the guarantee.
This guarantee applies only to products purchased through our official store.
How to start a return. Email us at getduskr@gmail.com with your name, order number, reason, and photos or video if there's a defect. Once we approve your request, we'll send return instructions and the return address. Please don't ship anything back without prior authorization.
Damaged, defective, or wrong items. Inspect your order on arrival. If it arrives defective, damaged, incomplete, or incorrect, let us know — ideally within the first 15 days — with photos or video. Depending on the case we'll offer a replacement, exchange, partial credit, or a full/partial refund, and we'll cover return shipping when the issue is our fault or the carrier's.
Return shipping costs. If you return an item because you changed your mind, return shipping is your responsibility. We cover it in cases of defect, carrier damage, incomplete orders, or our error.
Refunds. After we receive and inspect your return, we'll email you. If approved, we refund to your original payment method within 10 business days; your bank may take a few extra days to post it.
Exchanges & cancellations. For exchanges, check availability by email. To cancel before your order ships, email us as soon as possible with your order number; if it has already shipped, you can return it once it arrives.
No recurring charges. All purchases are one-time; we never enroll you in subscriptions or automatic billing.
Contact: getduskr@gmail.com