Shipping policy

Shipping Policy

Last updated: October 6, 2026

Coverage. We ship across the United States. Some remote or hard-to-reach areas may require additional time.

Free shipping. Standard shipping is free, with no minimum spend. If we offer express shipping in the future, its cost will be shown before checkout.

Processing. We prepare and check every order within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. Processing time is separate from transit time.

Delivery. Once shipped, orders arrive in approximately 9–12 business days. These are estimates and may vary due to peak season, weather, holidays, or logistics.

Tracking. Every order includes a tracking number, sent to you by email once your order ships. It can take 24–72 hours to show its first movement.

Correct address. It's the customer's responsibility to provide a complete and correct shipping address. We're not responsible for delays caused by incorrect details. If you spot an error, email us right away at getduskr@gmail.com.

Returned, undelivered, or "delivered" but missing packages. If an order comes back due to a wrong address, absence, or refusal, we'll contact you to re-ship or refund (we may deduct logistics costs where the law allows). If tracking shows "delivered" but you can't find it, check around your property and ask neighbors or your front desk; if it still doesn't turn up, email us and we'll look into it with the carrier.

Delays & lost packages. If you're more than 5 business days past the maximum estimated window with no updates, email us. If a package is confirmed lost in transit, we'll offer a free replacement or a refund.

Contact: getduskr@gmail.com